W.H.I. Renovations, LLC - Wilson Home Improvement, is committed to maintaining strict standards that safeguard personal information belonging to our customers, potential customers, and visitors to our website. The process of high-end residential renovation requires deep personal commitment, which we demonstrate by handling your personal information with equal dedication to our home renovation work. Our Privacy Policy provides details about the information collection and usage processes that we follow to protect the information you share with us at www.whirenovations.com and throughout our professional interactions.

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1. Introduction and Scope

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The policy governs all information that we gather from our digital platforms and our offline consultations. You agree to our data handling procedures when you use our website or request our services according to this statement. Our organization serves customers in Mount Pleasant and Charleston, which are located in South Carolina, while our data handling methods comply with existing state and federal laws.

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2. Information We Collect

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To deliver an exceptional design-build service, our company needs to gather particular types of customer data.

• Personally Identifiable Information (PII): This includes your full name, primary and secondary phone numbers, email addresses, and the physical address of the property intended for renovation.

• The project and property data: We need to collect your current architectural data, your design goals, your lifestyle needs, and your budget expectations to complete our 7-step procedure.

• Financial Information: We need to collect billing information and payment details from clients who enter the "Construction Contract" phase to handle project milestone payments.

• Electronic Usage Data: Our website automatically collects information about your computer hardware and software. This can include your IP address, browser type, domain names, access times, and referring website addresses.

• Cookies and Tracking: We use cookies, small text files placed on your device, to help personalize your online experience, remember your preferences, and analyze website traffic patterns.

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3. How We Use Your Information

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W.H.I. Renovations uses your data to deliver the high-touch service expected of a premier renovation firm.

• Consultation & Planning: We use your contact and project details to schedule and conduct our initial in-home consultations, ensuring our team arrives prepared to discuss your specific vision.

• Estimating & Contracting: Your data allows us to develop itemized preliminary estimates and legally binding construction contracts that accurately reflect the scope of work.

• The "W.H.I. Process" Communication: Throughout the execution of your project, we use your information to provide regular progress updates, schedule site visits, and coordinate final walkthroughs.

• Service Coordination: A core part of our model involves working with specialized local partners. We share necessary project details with showrooms such as Palmetto Tile, Source Consulting, and Gateway Supply House to ensure your material selections (tile, cabinetry, plumbing) are correctly ordered and integrated into your design.

• Marketing & Feedback: We may occasionally use your contact information to send newsletters regarding home design trends or to request feedback via surveys to improve our craftsmanship and customer service. You may opt out of these communications at any time.

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4. Data Retention and Storage

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We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Because our renovations often come with long-term warranties, we may maintain project records (including design plans and material specifications) for several years to provide ongoing support and facilitate future updates to your home.

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5. Information Sharing and Disclosure

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W.H.I. Renovations does not sell, rent, or lease its customer lists to third parties.

• Subcontractors and Suppliers: We share information with trusted subcontractors and material suppliers who perform work on our behalf. These parties are bound by confidentiality agreements and are prohibited from using your personal information except to provide services to W.H.I. Renovations.

• Legal Compliance: We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on W.H.I. Renovations; (b) protect and defend the rights or property of Wilson Home Improvement; and (c) act under exigent circumstances to protect the personal safety of users of W.H.I. Renovations, or the public.

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6. Data Security Measures

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We secure your personal information from unauthorized access, use, or disclosure. We use various security technologies and procedures to help protect your PII. For example, when sensitive information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We also restrict access to personal data to those employees and contractors who need to know that information to operate, develop, or improve our services.

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7. Your Choices and Privacy Rights

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You have certain rights regarding the information we maintain about you:

• Access and Correction: You may contact us to request a copy of the personal information we hold about you or to request that we correct any inaccuracies.

• Deletion: In certain circumstances, you may request that we delete your personal data, subject to legal and contractual obligations (such as active construction projects or warranty periods).

• Opt-Out: If you receive marketing emails from us, you can click the "unsubscribe" link at the bottom of the email to be removed from our mailing list.

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8. Third-Party Links and Partner Showrooms

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Our website features links to our partners, including Carolina Lanterns & Lighting and various tile and plumbing showrooms. These third-party sites have their own privacy policies. W.H.I. Renovations is not responsible for the content or privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

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9. Children’s Privacy

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Our services and website are directed to adults seeking residential renovation services. We do not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

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10. International Data Transfers

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W.H.I. Renovations is based in the United States. If you are visiting our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located, and our central database is operated.

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11. Changes to this Policy

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W.H.I. Renovations will occasionally update this Privacy Policy to reflect company and customer feedback or changes in privacy legislation. We encourage you to periodically review this Policy to be informed of how we are protecting your information.

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12. Contact Information

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W.H.I. Renovations welcomes your questions or comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy, please contact us at:

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W.H.I. Renovations, LLC Attn: Marc Wilson

Email: MarcWilson@WHIRENOVATIONS.com

 

Phone: (843) 480-5499

Address: Serving Mount Pleasant, Charleston, and surrounding areas.

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Wilson Home Improvement, LLC is a locally owned and operated firm dedicated to excellence in home transformation.